| Shipping & Returns |
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Sales and Returns Policy (Last Update: 2 October 2006)
- All sales are final. Return of non-defective product within the first 15 days from date of purchase will be subjected to a 15% Return Fee.
- Sales Tax will be charged on all orders delivered to an address in Nevada (NV).
- Customer must inspect all goods upon receipt and notify The-PC-Guy.com within 7 business days if any products are missing or damaged.
- Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.
- Only defective product returns will be accepted after 15 days for repair or replacement only.
- Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
- To return a product you must obtain a Return Merchandise Authorization (RMA) number. The-PC-Guy.com will not accept returns without prior authorization.
- RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact The-PC-Guy.com to obtain another RMA number.
- Once the RMA has been issued you will receive an email explaining what to expect during the return process. It is highly recommended that you use the non-prepaid address label provided on the lower portion of the RMA email sent out upon generation. If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have the RMA number displayed in large bold letters on the outside of the box.
- Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense.
- Shipments that are refused without authorization, or that are returned due to an invalid address, are subject to a 15% Return Fee plus applicable handling fees.
- All product(s) must be return as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.
- All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing The-PC-Guy.com will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available The-PC-Guy.com will credit the customer’s account based upon current market value of the received product(s).
- Other than Gift Certificates, credits expire 6 months after the date they are issued.
- The-PC-Guy.com will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells.
- The-PC-Guy.com reserves the right to refuse service to anyone.
- Return Policies subject to change without prior notice. Customer should review these return policies prior to making purchase. |
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